✓ For Applicant Agencies
Table of contents
Can I start more than one application?
Are risk assessments and case plans mandatory?
What is SmartyGrants?
Who is Our Community?
Service pledge
Privacy Policy
Social Media Policy
Contact details
Can I start more than one application?
Yes, you can start as many as you like.
Are risk assessments and case plans mandatory?
Copies of risk assessments, safety plans, case management/support plans and signed informed consent forms generally do not need to be provided in the application form. Applicants will need to declare these have been completed as part of the eligibility check. FSP providers may request these documents from time to time when additional information is required for the assessment of a package.
What is SmartyGrants?
SmartyGrants is Australia’s most-used and best-loved grants administration system.
Hundreds of organisations are already using SmartyGrants software, policy templates and best practice advice to revolutionise their grantmaking.
SmartyGrants
Phone: 03 9320 6888
Email: service@smartygrants.com.au
Who is Our Community?
Our Community is the engine room for creating and disseminating practical, affordable training, leadership and technological solutions that allow not-for-profit and grantmaking organisations to get on with the crucial work of building stronger communities.
Our partners in that work are not-for-profit organisations and social enterprises; government, philanthropic and corporate grantmakers; donors and volunteers; enlightened businesses; and other community builders.
We were one of the first companies in Australia to be accredited as a B Corporation, a process that provided external validation of our social credentials. In 2020 we ceased our B Corp accreditation in favour of legally mandating our social mission, becoming one of the first companies in Australia to enshrine our values in our constitution, which states: “commercial imperatives are afforded equal priority to our social mission, our commitment to employees, and our responsibility to the environment in which we work”.
Our Community’s offerings include:
- Institute of Community Directors Australia: The best-practice governance network for the members of Australian not-for-profit and government boards and committees, and the senior staff who work alongside them – providing ideas and advice for community leaders.
- FundingCentre.com.au: The best place to go to get and store information on grants and fundraising in Australia.
- GiveNow: Australia’s most innovative giving platform – increasing donations to community causes, helping people become better givers, and providing a payment solutions hub for all not-for-profits.
- Good Jobs: Connecting good people with social sector jobs, and providing HR support for not-for-profits
- Communities in Control: Australia’s most inspiring annual community sector gathering: thought leadership for the not-for-profit sector
- SmartyGrants: Software, data science and intelligence for revolutionary grantmakers – accelerating outcomes and impact.
- The Innovation Lab: The engine room for sharing ideas and mobilising data science to drive social change.
- Our Community House: A co-working space for the social sector, where data and creativity come together to catalyse social change.
The Our Community Group is evolutionary as well as revolutionary. Our websites and our services are always changing.
Our vision centres on social inclusion and social equity. Our dream is that every Australian should be able to go out their front door and stroll or wheel to a community group that suits their interests, passions and needs – or log on and do the same.
We want to help make it easy for people to join in, learn, celebrate, worship, plant trees, play a game, entertain and be entertained, care and be cared for, support others and be supported, advocate for rights and celebrate diversity. To get involved. To be valued.
Service pledge
We treat our members and customers as we like to be treated by the people and organisations that we interact with – as decent human beings. We approach every interaction with goodwill and assume others will do the same.
We do our absolute best to quickly and accurately answer any question or request for assistance, whether by phone or email (though we do prefer email). We despatch orders quickly – usually on the same day as payment clears.
In our interactions with members, customers and partners, we pledge to:
- Be human: Our Community will use a respectful, conversational voice, and will avoid scripts and the use of corporate doublespeak.
- Be personal: Our Community staff use their real names and a personal touch.
- Be accountable: Our Community will make it easy for members and customers to contact us and will participate in public dialogue, where appropriate, to demonstrate our accountability.
- Be ready: Our Community anticipates that problems will and do occur from time to time. We pledge to respond swiftly, intelligently and empathetically.
- Be honest: Our Community will demonstrate our good intentions by speaking plainly, honestly and candidly with customers about any issues that might arise.
Our expectations of members, customers and partners:
- Be understanding: We hope you will show the respect, good humour and kindness to people inside Our Community that you’d like shown to you.
- Be yourself: It would be great if you could use a consistent identity in your interactions with us – this helps to foster a long-term relationship.
- Be helpful: Please recognise that problems sometimes occur and give Our Community the information and time required to competently address any issues that do arise.
- Be fair: We ask that you share any issues that you’re having with us directly, or in a setting that gives us an opportunity to respond, so we can work with you to solve problems.
- Be open: Please trust in Our Community’s good intentions and be open to what we have to say.
Our Manifesto (PDF) says some more about who we are and how we work.
Privacy Policy
We are as concerned about your data and privacy as you are, and we do our best to protect it. You can read our full privacy policy.
Social Media Policy
We work hard to maintain a safe and friendly environment for our stakeholders, whether online or in person. While we encourage friends, followers and members of the public to share thoughts and opinions via our social media channels, we expect that this will be done in a respectful and relevant manner. As such, we reserve the right to remove any post and block/ban any user at our discretion.
You can read our full social media policy.
Contact details
Our Community
Email: service@ourcommunity.com.au
Phone: (03) 9320 6800